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HOW TO APPLY:
Email admin@canamcryo.com with your cover letter and resume. Please quote the job ID and location in the subject line.

JOB ID: 012 - Hamilton [Client Services Representative]
JOB ID: 013 - Hamilton [Client Services Representative/ Cryobank Technician]

 

 

JOB ID: 012 - Hamilton
JOB TITLE: Client Services Representative
POSTED DATE: Nov 06, 2022
START DATE: ASAP
NUMBER OF OPENINGS: 1-2
LOCATION: Hamilton, Ontario
REPORTS TO: Client Services Coordinator, Business Operations Manager, Laboratory Director, and President
ASSISTS: Client Services Representatives, Regulatory Compliance Manager
LANGUAGE: English (French an asset)
JOB TYPE: Full-time, permanent
SCHEDULE: Monday to Friday, 7:30am-3:30pm
BENEFITS: Optional health & dental plan available
WAGE: $18-20/hr, 37.5hrs/week

WHO WE ARE:

CAN-AM Cryoservices is the largest distributor of donor sperm and eggs in Canada. With over 20 years experience in areas of donor compliance, client service, and a Canada-wide network of preferred partner clinics, we are proud to offer clients the best price and selection for IVF treatments and donor insemination.

RESPONSIBILITIES:

The Client Services Representative (Donor Sperm, Donor Eggs, and Embryo Services) is responsible for assisting intended parents who require donor sperm or donor eggs in their fertility journey by helping them choose a donor and place an order. This also requires communicating with international suppliers and receiving fertility clinics.

The following is a list of responsibilities to be performed:
  • Manage incoming service inquiries (via phone and email)
  • Identify and assess client’s needs
  • Build sustainable relationships and trust with clients, suppliers, and receiving clinics through open, honest and interactive communication
  • Provide clients with accurate, valid, and complete information by using company databases, company and supplier’s website, and supplier contacts
  • Discuss donor and payment options with clients and answer questions
  • Help client navigate the ordering process and provide applicable documents to complete
  • Handle customer complaints, provide appropriate solutions/alternatives, document and escalate as required. Act within reasonable time limits and follow up to ensure appropriate resolution.
  • Communicate with distributors to arrange for transfers
  • Troubleshoot website issues
  • Generating applicable documents for donor sperm, donor egg/embryo shipments
  • Various data entry tasks and other administrative tasks as needed

REQUIREMENTS:

Education:
  • Bachelor’s degree preferred
  • Education or training in the science or healthcare field is an asset

Experience:
  • Proven work experience as a customer service representative, patient coordinator, or similar role
  • Experience in or knowledge of human reproduction and/or the fertility field is an asset

Skills & Abilities:
  • Enthusiastic, professional, patient, and understanding personality
  • Solid written and verbal communication skills
  • Ability to work in a team setting and also independently
  • Adaptability to changing situations and processes
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Proficiency in Microsoft Office programs
  • Hands-on experience with office equipment (e.g. fax machines, printers, multi-line telephones)
  • Experience managing social media for business is an asset
 


JOB ID: 013 - Hamilton
JOB TITLE: Client Services Representative/ Cryobank Technician
POSTED DATE: Nov 09, 2022
START DATE: ASAP
NO. OF OPENINGS: 1
LOCATION: Hamilton, Ontario
REPORTS TO: President, Laboratory Director, Business Operations Manager
ASSISTS: Client Services Coordinator, Client Services Representatives, Regulatory Compliance Manager
LANGUAGE: English required (French is an asset)
JOB TYPE: Full-time, permanent
SCHEDULE: Monday to Friday, 7:30am-3:30pm
BENEFITS: Optional health & dental plan available
WAGE: $19-21/hr, 37.5hrs/week
 
WHO WE ARE:

CAN-AM Cryoservices is the largest distributor of donor sperm and eggs in Canada. With over 20 years of experience in areas of donor compliance, client service, and a Canada-wide network of preferred partner clinics, we are proud to offer clients the best price and selection for IVF treatments and donor insemination.
 
RESPONSIBILITIES: 


The successful candidate will begin as a Client Services Representative, with potential to be cross-trained in the cryobank as a Cryobank Technician assisting the other cryobank staff.
The Client Services Representative (Donor Sperm, Donor Eggs, and Embryo Services) is responsible for assisting intended parents who require donor sperm or donor eggs in their fertility journey by helping them choose a donor and place an order. This also requires communicating with international suppliers and the receiving clinics.
 
The following is a list of responsibilities to be performed:
  • Manage incoming service inquiries (via phone and email)
  • Identify and assess client’s needs
  • Build sustainable relationships and trust with clients, suppliers, and receiving clinics through open, honest, and interactive communication
  • Provide clients with accurate, valid, and complete information by using company databases, company and supplier websites, and supplier contacts
  • Discuss donor and payment options with clients
  • Help client navigate the ordering process and provide applicable documents to complete  
  • Handle customer complaints, provide appropriate solutions/alternatives, document and escalate as required
  • Communicate with distributors to arrange for transfers
  • Troubleshoot website issues
  • Generating applicable documents for donor sperm, donor egg/embryo shipments
  • Various data entry and other administrative tasks as needed

The Cryobank Technician is responsible for preparing and organizing donor sperm shipments, maintaining and charging liquid nitrogen shipping and storage tanks, and receiving sperm shipments from international suppliers. 
 
The following is a possible list of responsibilities to be performed:
  • Charging shipping containers with liquid nitrogen as they are received back at CAN-AM
  • Maintaining storage tanks
  • Receiving and storing shipments of donor sperm from distributors  
  • Preparing daily shipments of donor sperm by pulling units, packing shipping containers, and performing a first check on the order
  • Additional Administrative Duties:
     - Data entry, generating reports, creating storage accounts
     - Monitoring, maintaining, and ordering equipment
     - Communication with clients, suppliers, and clinic staff
     - Additional tasks as needed

REQUIREMENTS:

Education:
  • Bachelor’s degree (BSc preferred) or equivalent combined education and experience
Experience:
  • Proven work experience as a customer service representative, patient coordinator, medical admin, lab tech, or similar role is an asset
  • Experience in or knowledge of human reproduction and/or the fertility field is an asset
  • Experience in liquid nitrogen handling is an asset
Skills & Abilities:
  • Must be able to regularly lift up to 30lb (Cryobank Technician)
  • Strong attention to detail
  • Enthusiastic, professional, patient, and understanding personality
  • Solid written and verbal communication skills
  • Ability to work in a team setting and independently
  • Ability to adapt to changing situations and processes
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks in a fast pace environment
  • Proficiency in Microsoft Office programs
  • Hands-on experience with office equipment (e.g. fax machines, printers, multi-line telephones)
  • Experience managing social media for business is an asset