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Important notice to clients: Please be advised that we have experienced some delays in shipping services due to the ongoing COVID-19 pandemic.  Courier services are no longer guaranteeing overnight service and delays of several days are occurring.  Additional delays due to weather and the approaching holiday season are possible.  
Please expect, and plan for, delays when placing your order.    
Thank you for your understanding as we continue to work together during these challenging times.
 
HOW TO APPLY:
Email admin@canamcryo.com with your cover letter and resume. Please quote the job ID and location in the subject line.
 

JOB ID 001 - Hamilton


JOB TITLE: Client Services Representative - Donor Eggs and Embryo Services
LOCATION: Hamilton, Ontario
REPORTS TO: Client Services Coordinator and President
ASSISTS: Client Services Representatives, Regulatory Compliance Manager
LANGUAGE: English required, French an asset
 
RESPONSIBILITIES: 
The Client Services Representative - Donor Eggs and Embryo Services is responsible for communicating with clients in regards to placing orders, helping clients choose a donor, communicating with distributors and generating orders for donor eggs and embryos from distributors.
 
The following list of responsibilities is to be performed in accordance with the most recent revision of the STANDARD OPERATING PROCEDURE MANUAL:
 
 1. Client Services Representative ­– Donor Egg/Embryo
  • Manage incoming service inquires (via phone and email)
  • Identify and assess client’s needs
  • Build sustainable relationship and trust with customer accounts through open, honest and interactive communication
  • Provide clients with accurate, valid and complete information by using company databases, company and supplier’s website, contacts at egg bank
  • Discuss donor and payment options with clients and answer questions
  • Help client navigate the ordering process and provide applicable documents to complete  
  • Handle customer complaints, provide appropriate solutions/alternatives, document and escalate as required. Act within reasonable time limits and follow up to ensure appropriate resolution.
  • Communicate with distributors to arrange for transfers, generate weekly shipments of donor eggs and troubleshoot website issues.
  • Generating facesheet and compliance packages for donor egg/embryo shipments. 
 
2.
  Additional Duties
  • Invoicing patients, processing payments
  • Office supply and equipment – monitoring, maintenance and ordering



JOB ID 002 - Richmond


JOB TITLE: Client Services Representative- Donor Sperm, Donor Eggs and Embryo Services 
LOCATION: Richmond, British Columbia 
REPORTS TO: Client Services Coordinator and President           
ASSISTS: Client Services Representatives, Regulatory Compliance Manager 
LANGUAGE: English required, Mandarin required                       
 
RESPONSIBILITIES: 
The Client Services Representative – Donor Sperm, Donor Eggs and Embryo Services is responsible for communicating with clients in regards to placing orders, helping clients choose a donor, communicating with distributors and generating orders for donor sperm, donor eggs and embryos from distributors.
 
The following list of responsibilities is to be performed:
 
 1. Client Services Representative ­– Donor Sperm, Donor Egg/Embryo
  • Manage incoming service inquires (via phone and email)
  • Identify and assess client’s needs
  • Build sustainable relationship and trust with customer accounts through open, honest and interactive communication
  • Provide clients with accurate, valid and complete information by using company databases, company and supplier’s website, supplier contacts
  • Discuss donor and payment options with clients and answer questions
  • Help client navigate the ordering process and provide applicable documents to complete  
  • Handle customer complaints, provide appropriate solutions/alternatives, document and escalate as required. Act within reasonable time limits and follow up to ensure appropriate resolution.
  • Communicate with distributors to arrange for transfers, troubleshoot website issues.
  • Generating applicable documents for donor sperm, donor egg/embryo shipments. 
  
2. Possible Additional Duties
  • Invoicing patients, processing payments
  • Office supply and equipment – monitoring, maintenance and ordering 
 


JOB ID 003 - Montreal


JOB TITLE: Client Services Representative- Donor Sperm, Donor Eggs and Embryo Services
LOCATION: Montreal, QC (work remotely, but occasional visits to clinics in the Montreal area may be required)
REPORTS TO: Client Services Coordinator and President 
ASSISTS: Client Services Representatives, Regulatory Compliance Manager
LANGUAGE: English required, French required                       
 
RESPONSIBILITIES: 
The Client Services Representative – Donor Sperm, Donor Eggs and Embryo Services is responsible for communicating with clients in regards to placing orders, helping clients choose a donor, communicating with distributors and generating orders for donor sperm, donor eggs and embryos from distributors.
 
The following list of responsibilities is to be performed:
 
 1. Client Services Representative ­– Donor Sperm, Donor Egg/Embryo
  • Manage incoming service inquires (via phone and email)
  • Identify and assess client’s needs
  • Build sustainable relationship and trust with customer accounts through open, honest and interactive communication
  • Provide clients with accurate, valid and complete information by using company databases, company and supplier’s website, supplier contacts
  • Discuss donor and payment options with clients and answer questions
  • Help client navigate the ordering process and provide applicable documents to complete  
  • Handle customer complaints, provide appropriate solutions/alternatives, document and escalate as required. Act within reasonable time limits and follow up to ensure appropriate resolution.
  • Communicate with distributors to arrange for transfers, troubleshoot website issues.
  • Generating applicable documents for donor sperm, donor egg/embryo shipments. 

2. Possible Additional Duties
  • Invoicing patients, processing payments
  • Office supply and equipment – monitoring, maintenance and ordering